Everyone tuning in this episode of the Travel Hero podcast will quickly understand: Our episode hero, Lea Jordan, Co-Founder & Head of Marketing Techtalk.travel, is truly passionate about one thing: digitalisation!
Today's episode hero shares her view on latest digitalisation trends in the travel and hospitality industry. Just to give you some keywords: Customer centritity, data, Open Cloud, Open API's, CRM, instant and real time information, automisation, conversational and messaging technology, AI, machine learning, contactless technology... phew!
Key message: It's about time to adjust and redesign processes across the entire customer journey!
Tune in to get the details on Spotify, Apple Podcasts, Podigee or on itb.com
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